Abstract

Purpose: Information sharing has played an important role in affecting supply chain performance. However, few studies have focused on the mechanism of this effect, especially in the tourism and hospitality industry. This study aims to investigate the effect of information sharing on supply chain performance within the tourism and hospitality industry, emphasizing the mediating roles of supply chain agility and innovation and the moderating role of information quality. Using the resource-based theory, this study investigates how supply chain agility and innovation are the primary mechanisms by which information sharing influences supply chain performance in the tourism and hospitality industry. The research also investigates how shared information quality enhances these relationships. Research design, data and methodology: Data were collected from 269 managers/supervisors in the tourism and hospitality sector and analyzed using SmartPLS 4.0. Results: The results show that information sharing significantly affects supply chain performance. This effect was mediated by supply chain agility and innovation. Information quality also moderated the associations between information sharing, supply chain innovation, and agility. Conclusions: These findings provide valuable theoretical insights by extending supply chain management to the tourism and hospitality industry. These findings provide practical solutions for managers to improve the supply chain performance through effective information sharing