Abstract

Purpose: This study examines the impact of Information Technology Capability (ITC) and Organizational Culture (OC) on Logistics Capability (LC) and Logistics Performance (LP) in the Vietnamese logistics industry. Research Design, Data, and Methodology: Using Partial Least Squares Structural Equation Modeling (PLS-SEM), this study analyzes data collected from 90 logistics managers across different regions and enterprise types. The study assesses the direct and mediated relationships among ITC, OC, LC, and LP to evaluate their combined influence on logistics performance. Results: The findings reveal that ITC and OC significantly enhance LC (β = 0.287, p < 0.05; β = 0.344, p < 0.05). Additionally, LC mediates the relationship between these factors and LP, highlighting its essential role in logistics operations. Notably, ITC also has a direct positive impact on LP (β = 0.257, p < 0.05). The model explains 76.1% of the variance in LP (R² = 0.761). Conclusions: The results emphasize the need for logistics firms in emerging markets to integrate digital transformation with organizational culture development to enhance logistics performance. Strengthening IT capabilities and fostering an adaptive organizational culture are key strategies for improving efficiency and competitiveness in the logistics sector.