The Impact of Perceived Library Service Quality on User Satisfaction and University Recommendation Intention among Chinese International Students Using LibQUAL+

Ting Jiang; 강정; Kim Giyeong; 김기영

doi:10.3743/KOSIM.2025.42.1.375

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P-ISSN1013-0799
E-ISSN2586-2073
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Vol.42 No.1

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The Impact of Perceived Library Service Quality on User Satisfaction and University Recommendation Intention among Chinese International Students Using LibQUAL+

Journal of the Korean Society for Information Management / Journal of the Korean Society for Information Management, (P)1013-0799; (E)2586-2073

2025, v.42 no.1, pp.375-399

https://doi.org/10.3743/KOSIM.2025.42.1.375

Jiang Ting (Yonsei University)
Giyeong Kim (Yonsei University)

Ting, J., & Kim, G. (2025). The Impact of Perceived Library Service Quality on User Satisfaction and University Recommendation Intention among Chinese International Students Using LibQUAL+. , 42(1), 375-399, https://doi.org/10.3743/KOSIM.2025.42.1.375

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Abstract

Given the reality of domestic universities with an increasing proportion of international students, this study explored library service quality (Affect of service, Information control, and Library as place) as factors affecting library satisfaction and university recommendation intention among Chinese international students. In addition, we attempted to explore the moderating effect of language proficiency on the relationship between library service quality and library satisfaction. Analyzing survey data from 126 Chinese international students, the results indicated that the perceived quality of place about university libraries had a significant effect on library satisfaction and university recommendation intention, and language proficiency had a significant moderation effect on library service quality and satisfaction. Our findings not only have academic implications in that it is the first to explore the quality of university libraries as an antecedent factor that can significantly impact university recommendation intention but also have practical implications in that they explore ways to improve university evaluation and reputation in terms of libraries.

keywords: Chinese international students, university library, library service quality, users’ satisfaction, university recommendation intention

Received: 2025-02-22

Revised: 2025-03-06

Accepted: 2025-03-11

Published: 2025-03-01

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Article Contents

Vol.42 No.1

The Impact of Perceived Library Service Quality on User Satisfaction and University Recommendation Intention among Chinese International Students Using LibQUAL+

Abstract

Journal of the Korean Society for Information Management