Abstract

The study aims to examine the web-based archival information service provided by the Offices of Education, focusing on its current state and proposing improvement strategies. While the Offices of Education have built a foundation for archival information services through their website, key user groups, such as students, parents, and teachers, remain largely unaware of these services. An analysis of the Offices of Education’s records and archives management system, service types, and web services was conducted alongside interviews with seven professional archivists to assess operational challenges. Based on the study’s findings, proposed measures include enhancing search tools and usability, developing a user-friendly guide, securing resources, conducting systematic records collection activities, understanding user behavior, and diversifying content. Through these efforts, it is expected that tailored web services will be created to better support local education and address the practical needs of diverse users.