Abstract

Despite their growing importance, university student records management is hindered by a lack of standardized criteria. This study aims to identify improvement priorities by analyzing the gap between the perceived importance and actual performance of various student record types. Through a comprehensive review of university regulations and case studies, 38 record types were identified, and an Importance-Performance Analysis (IPA) was conducted based on a survey of records managers. The results indicate that, while official records such as event documentation (Quadrant I) are managed effectively, student-generated records such as minutes from self-governing bodies (Quadrant II) have significantly lower performance levels relative to their high perceived importance, requiring urgent attention. Based on these findings, the study recommends establishing a core management system for well-maintained records and then implementing a digital archive to enhance the performance of critical student-produced records. This research provides an empirical foundation for universities to develop effective student record management policies.