A Usability Study of the Web-based Academic Library Services

유재옥; 유재옥

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P-ISSN1229-2435
E-ISSN2799-4767
KCI

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Vol.13 No.1

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A Usability Study of the Web-based Academic Library Services

Journal Of Korean Biblia Society for Library and Information Science / Journal Of Korean Biblia Society for Library and Information Science, (P)1229-2435; (E)2799-4767

2002, v.13 no.1, pp.59-75

유재옥

유재옥, (2002). A Usability Study of the Web-based Academic Library Services. , 13(1), 59-75.

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Abstract

This study tried to evaluate the usability of web-based academic library services delivered to users in terms of effectiveness, efficiency, and user satisfaction. 13 subjects were randomly selected on the voluntary basis in Duksung Women's University Library from Dec. 15, 2001 to Feb. 27, 2002. They were given six kinds of tasks related to the use of library services through the library website. 3.6 tasks out of 6 were given right answers by subjects, with success rate of 60% and average spent time of 2 minutes and 22 seconds. The most effective library services on the website was a book search with success rate of 100%. However the least effective service was journal article search with success rate of 23.1% . The most efficient library service on the web was a book search. 100% of subjects found the answer in 42.2 seconds, while the least efficient library service was journal article search in which 23.1% of subjects found the answer in 271.7 seconds. Subjects were highly satisfied with the book request service on the web since it is the easiest to understand and the most convenient to use.

keywords: 웹 대학도서관 도서관서비스 사용편리성 평가 웹사이트 인터페이스

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Article Contents

Vol.13 No.1

A Usability Study of the Web-based Academic Library Services

Abstract

Reference

Journal Of Korean Biblia Society for Library and Information Science