Abstract

This study focuses on user experiences and satisfaction with VR content to analyze the impact of VR technology on library user experiences and service satisfaction, ultimately aiming to propose future directions for library services. The key findings of the study are as follows. First, the most positive experiential factor in the use of VR content services in libraries was the sensory aspect. Among participants who experienced the library’s VR content, the item “feeling interest and attraction through sensory stimulation” recorded the highest average score. In contrast, the lowest-rated experiential factor was related to behavioral aspects. Second, a survey comprising 13 items was conducted to assess satisfaction with library VR content services. The items with relatively high satisfaction were mostly related to library staff providing instructions on how to use the content and offering support in case of technical issues. In contrast, the items with relatively low satisfaction were associated with the library’s physical spaces and facilities. Third, the most frequently mentioned discomfort when using VR content was the experience of dizziness, identified as the primary inconvenience. This was followed by symptoms of eye strain.