Abstract

Digital platforms have become essential infrastructures that facilitate problem-solving through interaction and support social connections and value creation. This study examines how dynamic capabilities influence the operational performance of library digital platforms and analyzes the mediating effects of environmental uncertainty and organizational culture. Digital platforms were defined across infrastructure, services, and governance, while dynamic capabilities included environmental sensing, organizational responsiveness, and organizational transformation. A nationwide survey of librarians across national, public, academic, and special libraries was conducted, and regression analyses were performed. The results show that dynamic capabilities significantly affect all dimensions of digital platform performance. Organizational responsiveness had the strongest impact on infrastructure and governance, whereas environmental sensing most strongly influenced service performance. Mediating effects were also identified: abundance and adhocracy culture mediated infrastructure outcomes, dynamism mediated service outcomes, and clan culture mediated governance. These findings highlight the need for libraries to adopt adaptive strategies to meet evolving user expectations in volatile environments.