Journal of the Korean Society for Library and Information Science
- P-ISSN1225-598X
- E-ISSN2982-6292
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The Impact of Public Library Users’ Communication with Librarians on Relational Benefits and Perceptions of Librarians and Libraries: Using Interpretative Phenomenological Analysis
GIYEONG KIM
Abstract
This study aims to explore the impact of user-librarian communication on the perceived relational benefits of users and the subsequent influence of these benefits on the perception of librarians and libraries. Semi-structured in-depth interviews were conducted with 12 users of public libraries, and an interpretative phenomenological analysis was employed. The findings revealed that the participants recognized confidence, social, informational, and functional benefits. However, depending on the nature of their relationships and communication with librarians, they were categorized into four groups, each exhibiting different understandings of perceived relational benefits and perceptions of librarians and libraries. The participants particularly appreciated the librarians’ specialties and value when informational benefits were recognized, and these benefits were most strongly perceived when the librarians’ role as information professionals was acknowledged. Consequently, it is suggested that librarians actively engage in open communication to promote their informational roles.
- keywords
- User-Librarian Communication, Relational Benefit, Perception of Librarian and Library, Users’ Perception, Public Library
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