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- P-ISSN1225-598X
- E-ISSN2982-6292
Implementing AI Chatbots in Academic Libraries
Abstract
The rapid advancement of artificial intelligence (AI) is driving innovation across the field of information services, and academic libraries are increasingly adopting AI chatbots. The Web Services Team at the University of Oklahoma Libraries initially developed an in-house chatbot leveraging natural language processing based on question and answer data collected from interactions between librarians and users. They later transitioned the system to Ivy.ai. Through a semi-structured interview, this study presents an analysis of the development and implementation of the libraries’ AI chatbot focusing on the adoption process, challenges, and internal organizational dynamics. The findings indicate that successful chatbot implementation requires not only technological development but also efforts to alleviate organizational concerns about change and to cultivate a collaborative culture. These results offer practical implications for libraries and institutions considering the adoption of AI chatbots and contribute to the theoretical foundation for understanding organizational acceptance of evolving AI technologies.
- keywords
- Artificial Intelligence, Chatbot, Academic Library, Library Service, Challenge
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