An Analysis of Email Records Management Practices and  Policy Demands of Local Government Officials

Kim, Y. (2025). An Analysis of Email Records Management Practices and Policy Demands of Local Government Officials. , 56(3), 339-363, https://doi.org/10.16981/kliss.56.3.202509.339

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Abstract

In an administrative environment increasingly focused on electronic records, email has become a key medium for essential public sector procedures. However, many organizations still lack systematic management, and in local governments, dual systems and the absence of standardized procedures may cause confusion in future national implementation. This study surveyed general public officials in 17 metropolitan and provincial governments to examine email usage, storage and deletion practices, perceptions of email as records, training needs, management responsibilities, and attitudes toward system implementation. Results show wide variation in perceptions of the archival value and legal basis of email, insufficient standardization and technical support, and low acceptance of system implementation. While training needs were more positively recognized than system adoption, neither was dominant, and demand for both technical and institutional improvements was evident. The study proposes enhancing awareness through training, establishing standardized procedures with technical support, and phased implementation to improve acceptance, thereby contributing to the advancement of electronic records management in public institutions.

keywords: Email Records Management, Public Records, Local Government, Policy Demand, System Design

Received: 2025-08-16

Accepted: 2025-09-13

Published: 2025-09-30

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Article Contents

Vol.56 No.3

An Analysis of Email Records Management Practices and Policy Demands of Local Government Officials

Abstract

Journal of Korean Library and Information Science Society