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Journal Of Korean Biblia Society for Library and Information Science

  • P-ISSN1229-2435
  • E-ISSN2799-4767
  • KCI

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Vol.24 No.1

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The Impact of OPAC Usability on User Satisfaction and Loyalty in University Library

Journal Of Korean Biblia Society for Library and Information Science / Journal Of Korean Biblia Society for Library and Information Science, (P)1229-2435; (E)2799-4767
2013, v.24 no.1, pp.5-24
https://doi.org/10.14699/kbiblia.2013.24.1.005
Kim, Mi-Hye
Lee, Changsoo
Kim,, M. , & Lee,, C. (2013). The Impact of OPAC Usability on User Satisfaction and Loyalty in University Library. , 24(1), 5-24, https://doi.org/10.14699/kbiblia.2013.24.1.005

Abstract

OPAC is a very important interface for user to use and search library collection and electronic resources. The purpose of this study is to analyze empirically the impact of OPAC usability on user satisfaction and loyalty in an university library setting. The OPAC functions investigated are keyword searching, integrated searching, faceted navigation, relevance ranking, spelling check, recommendations, user participation, and Really Simple Syndication(RSS), etc. This study investigated what usability effects on user satisfaction and loyalty and suggested the way to improve user satisfaction and loyalty.

keywords
대학도서관, 만족도, 온라인열람목록, 유용성, 충성도

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