바로가기메뉴

본문 바로가기 주메뉴 바로가기
 

Journal Of Korean Biblia Society for Library and Information Science

  • P-ISSN1229-2435
  • E-ISSN2799-4767
  • KCI

Article Contents

Prev
e-Submission

Vol.26 No.4

PDF Citation Share

Web Accessibility of Healthcare Websites of Korean Government and Public Agencies: Automated and Expert Evaluations

Journal Of Korean Biblia Society for Library and Information Science / Journal Of Korean Biblia Society for Library and Information Science, (P)1229-2435; (E)2799-4767
2015, v.26 no.4, pp.283-304
https://doi.org/10.14699/kbiblia.2015.26.4.283
Yi, Yong Jeong
Yi,, Y. J. (2015). Web Accessibility of Healthcare Websites of Korean Government and Public Agencies: Automated and Expert Evaluations. , 26(4), 283-304, https://doi.org/10.14699/kbiblia.2015.26.4.283

Abstract

The purpose of this study was to identify Web accessibility issues of healthcare websites of the Korean government and public agencies by evaluating these websites' accessibility in accordance with the Korean Web Contents Accessibility Guideline. This study conducted both automated and expert testing to assess the accessibility of a total of 27 health-related websites. The results of the assessment which was conducted in two stages indicated that institutions such as the National Hospital and National Rehabilitation Center demonstrated almost no Web accessibility error. In addition, the Korea Health Insurance Review and Assessment Service, the Ministry of Health and Welfare, the Health Services Agency, the Ministry of Food and Drug Safety, and the Korea Medical Dispute Mediation and Arbitration Agency attained very high web accessibility. However, the results of an expert evaluation highlighted that there were considerable errors in providing appropriate alternative text, which was not found in the automated test, and the color contrast of the text content did not comply with Web accessibility standard. Therefore, these websites did not support web accessibility for the sight-impaired. Furthermore, the present study found that it was difficult to deliver accurate information to users due to errors in the default language display and markup, and also, issues of skipping repeated content, content linearization, and compliance with keyboard use were considered as challenges that might arise for people with sight, cognitive and mobility impairments with respect to Web accessibility. It is the first study that evaluated accessibility of healthcare websites of the Korean government and public agencies based on the Korean Web Contents Accessibility Guideline. The present study made a contribution to research on Web accessibility by conducting expert testing, which provided a more complete assessment that identified the degree and specific issues of accessibility errors when compared to automated testing.

keywords
웹 접근성, 건강정보, 전문가 평가, 정부, 공공기관

Reference

1.

강영무, 홍순구, 김동완, 차윤숙. (2012). 접근성을 준수한 웹 사이트 제작에 영향을 미치는 요인. 한국IT서비스학회지, 11(1), 1-14.

2.

김황용. (2013). 장애인과 인터넷: 웹 접근성 평가 도구 비교. 디지털정책연구, 11(10), 373-378.

3.

노영희. (2013). CHI 서비스 활성화를 위한 협력네트워크시스템 구축에 관한 연구. 한국문헌정보학회지, 47(2), 265-291.

4.

다음. Web standard Darum.

5.

류영일, 하성필, 김혜일, 성영한. 장애인차별금지법 대응을 위한 웹접근성과 품질인증.

6.

문태은, 문형남. (2009). 국내 중앙행정기관 웹 사이트의 접근성과 사용성 평가 및 개선방안 연구. 대한경영학회지, 22(3), 1511-1535.

7.

보건복지부. .

8.

박옥남. (2014). 공공도서관 모바일 웹 접근성 평가에 관한 연구. 한국문헌정보학회지, 48(1), 415-439.

9.

서은경, 김희정. (2008). 국립도서관의 웹 접근성 비교분석 연구. 한국문헌정보학회지, 42(3), 345-364.

10.

신재한, 권택환. (2011). 장애 유형별 특수학교 홈페이지의 웹 접근성 분석 및 개선 방안 탐색. 지적장애연구, 13(3), 205-225.

11.

이원경, 서은경. (2013). 장애인의 웹 접근성 향상을 위한 웹사이트 설계. 정보관리학회지, 30(1), 193-219.

12.

이윤희. (2009). 주요국의 웹 접근성 추진동향 및 시사점. Chief Information Officer Report, 16, 1-35.

13.

이재응. 2012 신(新) 디지털 격차 현황 분석 및 제언.

14.

이희연, 채수정. (2013). 국내 장애 관련 웹 접근성 연구 동향 분석. 특수아동교육연구, 15(4), 57-76.

15.

장영범. (2010). 실버 세대를 위한 웹사이트 디자인 전략에 관한 연구 - 웹 접근성의 관점에서. 한국디자인문화학회지, 16(3), 479-487.

16.

임정효, 홍현진. (2015). 공공도서관 모바일 웹 서비스 접근성 평가에 관한 연구. 한국비블리아학회지, 26(1), 343-360.

17.

웹 접근성 연구소. 한국형 웹 콘텐츠 접근성 지침 2.0.

18.

웹 접근성 연구소. K-WHA 4.0.

19.

조윤희. (2009). 시각장애인을 위한 공공도서관의 웹 접근성 제고 방안. 한국문헌정보학회지, 43(3), 335-354.

20.

주헌식. (2009). 공공기관 및 IT 대기업의 웹 접근성 현황에 관한 연구. 한국컴퓨터정보학회, 14(10), 175-187.

21.

한국정보화진흥원. 웹 접근성 연구소.

22.

홍순구, 박지용, 이대형. (2006). 한국과 미국 정부기관의 웹 접근성 평가를 통한 자동화 평가 도구의 문제점 및 개선 방안에 관한 연구. 한국산업정보학회논문지, 11(1), 38-48.

23.

Brobst, J.. United States federal health care websites: A multimethod evaluation of website accessibility for individuals with disabilities.

24.

Abu-Doush, I., A. Bany-Mohammed, E. Ali, and M. A. Al-Betar. (2013). Towards more accessible e-government in Jordan: An evaluation study of visually impaired users and Web developers. Behaviour & Information Technology, 32(3), 273-293. 10.1080/0144929X.2011.630416.

25.

Andres, J. D., P. Lorca, and A. B. Martinez. (2009). Economic and financial factors for the adoption and visibility effects of Web accessibility: The case of European banks. Journal of the American Society for Information Science and Technology, 60(9), 1769-1780. 10.1002/asi.21103.

26.

Brobst, J.. (2009). Evaluating the accessibility of Florida's public library home pages. Libri, 59(2), 88-103.

27.

Brophy, P. and J. Craven. (2007). Web accessibility. Library Trends, 55(4), 950-972. 10.1353/lib.2007.0029.

28.

Disability Rights Commission. The Web: Access and Inclusion for Disabled People.

29.

Edwards, A. D.. Assistive technologies. In Web Accessibility.

30.

Farrelly, G.. (2011). Practitioner barriers to diffusion and implementation of web accessibility. Technology and Disability, 23(4), 223-232.

31.

Fox, S.. The Engaged e-patient Population.

32.

Friedman, M. G. and D. N. Bryen. (2007). Web accessibility design recommendations for people with cognitive disabilities. Technology and Disability, 19(4), 205-212.

33.

Green, R. A. and J. Huprich. (2009). Web accessibility and accessibility instruction. Journal of Access Services, 6(1-2), 116-136. 10.1080/15367960802247825.

34.

Fulton, C.. (2011). Web accessibility, libraries, and the law. Information Technology and Libraries, 30(1), 34. 10.6017/ital.v30i1.3043.

35.

Genuis, S. K.. (2012). Constructing 'sense' from evolving health information: A Qualitative investigation of information seeking and sense making across sources. Journal of the American Society for Information Science and Technology, 63(8), 1553-1566. 10.1002/asi.22691.

36.

Gould, E. and R. Gomez. (2010). New challenges for libraries in the information age: a comparative study of ICT in public libraries in 25 countries. Information Development, 26, 166-176. 10.1177/0266666910367739.

37.

Hill, H.. (2013). Disability and accessibility in the library and information science literature: A content analysis. Library & Information Science Research, 35(2), 137-142. 10.1016/j.lisr.2012.11.002.

38.

Jaeger, P. T.. (2006). Assessing Section 508 compliance on federal e-government websites: A multi-method, user-centered evaluation of accessibility for persons with disabilities. Government Information Quarterly, 23(2), 169-190. 10.1016/j.giq.2006.03.002.

39.

Jaeger, P. T.. (2008). User-centered policy evaluations of Section 508 of the Rehabilitation Act evaluating e-government web sites for accessibility for persons with disabilities. Journal of Disability Policy Studies, 19(1), 24-33. 10.1177/1044207308315274.

40.

Parmanto, B.. (2010). Web accessibility: A foundation for research. Journal of the American Society for Information Science and Technology, 61(3), 634-635.

41.

Riley-Huff, D. A.. (2012). Chapter 4: Web accessibility and universal design. Library Technology Reports, 48(7), 29-35.

42.

Thompson, T., S. Burgstahler, and D. Comden. (2006). Research on Web accessibility in higher education. Journal of Information Technology and Disabilities, 9(2).

43.

Royal National Institute of the Blind. Background on Web accessibility - Web Access Centre.

44.

Schmetzke, A. and D. Comeaux. (2009). Accessibility trends among academic library and library school web sites in the USA and Canada. Journal of Access Services, 6(1-2), 137-152. 10.1080/15367960802286286.

45.

Section 508. Section 508 standards guide.

46.

World Wide Web Consortium. Web content accessibility guidelines 1.0.

47.

World Wide Web Consortium. Web content accessibility guidelines (WCAG) 2.0.

48.

World Wide Web Consortium. Web accessibility initiative (WAI).

49.

World Wide Web Consortium. Introduction to Web accessibility, What is Web Accessibility.

50.

Yi, Y.. (2015). Compliance of Section 508 in public library systems with the largest percentage of underserved populations. Government Information Quarterly, 32(1), 75-81. 10.1016/j.giq.2014.11.005.

51.

Yi, Y., B. Stvilia, and L. Mon. (2012). Cultural influences on seeking quality health information: An exploratory study of the Korean community. Library & Information Science Research, 34(1), 45-51. 10.1016/j.lisr.2011.06.001.

Journal Of Korean Biblia Society for Library and Information Science

e-Submission OA Policy