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Journal of Korean Library and Information Science Society

  • P-ISSN2466-2542
  • KCI

ISSN : 2466-2542

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Vol.56 No.4

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Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies

Journal of Korean Library and Information Science Society / Journal of Korean Library and Information Science Society, (P)2466-2542;
2025, v.56 no.4, pp.353-378
https://doi.org/10.16981/kliss.56.4.202512.353
Seong-Kwan Lim
Soo Youn Cho
Eungyung Park
Lim, S., Cho, S. Y., & Park, E. (2025). Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies. , 56(4), 353-378, https://doi.org/10.16981/kliss.56.4.202512.353

Abstract

The objectives of this study are to empirically analyze the current status of Suwon Public Libraries and make a mid- to long-term development strategies. A survey was conducted with 989 library users and non-users, and a focus group interviews was held with eight library staff members. The results show that users reported high satisfaction with librarians’ friendliness and professionalism and evaluated the overall library operations positively. In contrast, satisfaction with digital services was comparatively low. Library staff identified the excellent accessibility and extensive facility infrastructure, while the lack of professional librarians and budgetary constraints were weak. Based on these findings, the study proposes expansion of librarian staffing, intergenerational service system, reinforcement of the library as multifunctional cultural space, and enhancement of physical and cognitive accessibility.

keywords
Suwon Public Libraries, Local Residents, Library Staff, Perception Survey, Mid- to long-term Comprehensive Development Plan
Received
2025-11-19
Accepted
2025-12-12
Published
2025-12-30

Journal of Korean Library and Information Science Society

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