Abstract

This study aims to propose a set of survey items and an operational evaluation framework for library services for people with disabilities, taking into account differences in library types and operational environments. To achieve this objective, a mixed-methods approach was employed, including a review of domestic and international policies and previous studies on library disability services, a survey of national libraries, public libraries, school libraries, and private libraries for people with disabilities, and in-depth interviews with practitioners and experts. The findings indicate that existing disability service surveys in Korea lack consistency in survey scope and content across library types and suffer from overlap with other library surveys, which limits their usefulness for evaluating operational performance through longitudinal analysis. These limitations highlight the need for a differentiated evaluation framework that reflects variations in operational conditions and roles among different types of libraries. Based on the empirical results, this study proposes revised survey items structurally linked to an operational evaluation framework consisting of six domains: service planning, facilities and equipment, human resources and training, collection development, service provision, and external cooperation. By integrating survey items with evaluation indicators, the proposed framework provides a foundation for transforming disability service surveys from descriptive data collection tools into mechanisms for operational assessment and policy feedback. The findings of this study are expected to serve as foundational data for improving disability service policies and operational evaluation systems for libraries.