Abstract

This study conducted a survey on trend information services targeting a group of users of ScienceON’s “Weekly S&T News” to find out the factors influencing information behavior and satisfaction of science and technology trend information service users. The science and technology trend information service is a meaningful service because it supports not only researchers participating in R&D tasks but also the public interested in general science and technology to acquire and utilize the latest science and technology information. Data were collected from a total of 201 survey results, and through this, factors affecting service satisfaction were investigated by analyzing the importance according to the quality dimension along with the user information behavior survey. As a result of the survey, users actively use science and technology trend information services in learning, research, task performance, and fishing, and value the accuracy, up-to-date, usability, and support of the content provided. In addition, significant differences were shown in usage patterns and satisfaction according to demographic characteristics. By combining these implications, this study proposed a service improvement plan that reflects priorities affecting UI and user education, reliability of provided information, and satisfaction to improve science and technology trend information services in the future. In the end, this will contribute to increasing the accessibility and utilization of science and technology trend information services such as “Weekly S&T News”.